TAT- 3-5 business days ♡ Please check FAQ for shipping times

FAQ

NOTICE: INTERNATIONAL ORDERS CAN TAKE UP TO 6 WEEKS TO ARRIVE.  PLEASE PLAN ACCORDINGLY FOR SEASONAL ORDERS.


HOLIDAY SHIPPING CUT OFF:

CANADA: DECEMBER 5TH

USA: DECEMBER 5TH

SELECT INTERNATIONAL*: NOVEMBER 15TH

REST OF WORLD: NOVEMBER 5TH


If you order later than these dates for Christmas, it may not arrive in time.  I will not issue refunds for parcels that arrive late. 

*Select international = countries serviced by Asendia with full tracking.  Please check here to see if that applies to you: https://support.chitchats.com/en/articles/1807246-which-countries-does-asendia-ship-to


When do you ship orders?:
Tuesday and Friday, although this is not a guarantee. I try to ship orders as soon as possible though :)

Do you ship worldwide?:
For the most part, yes.

Do you offer tracking/insurance?
Tracking and insurance are on all USA orders and International orders to many countries (excluding sticker orders)

Canadian friends, if you'd like tracking on your order please contact me.

I am not responsible for order without insurance (Lettermail (Domestic, international and USA bound stickers), or countries not serviced by Asendia through Chitchats)

Please check this link to see if shipping to your country is eligible for tracking: 
https://support.chitchats.com/en/articles/1807246-which-countries-does-asendia-ship-to

When do you ship orders?:

These times are just estimates.

Metro Vancouver: 1-4 days
Rest of Canada: 1-2 weeks
USA: 1-2 weeks
INTL (tracked) 2-6 weeks
INTL (untracked) 2-8 weeks.

If you have NOT received your order after these times have elapsed,
please contact me.

Do you offer cancelations, returns, or exchanges?


No, all sales are final. If there's an issue with your order please email me at info@jeileen.com and I'd be happy to assist you.


Why was my order cancelled?
There are typically two reasons why your order may be cancelled.  

1.) I am out of stock of an item and didn't notice

2.) Your billing and shipping address do not match.  In this case, I will reach out to the email provided within 3-5 business days to get more information regarding your order. Please note these orders will take longer than the stated turnaround time.

How do you grade your pins:

>Collectors: Perfect. If by some stroke of luck these appear in my batch (the almost never do), I hoard these for myself. Like a dragon on a pile of treasure. My pretties.

>Standard: Pretty darn good. Possible minor cosmetic, hard to see imperfections are possible. Pins are handmade, so no pin is really perfect, but these issues don't affect the integrity of the pin.

>Seconds (B grade): Cosmetic imperfections that are easily visible but don't affect the integrity of the pin. Listings with (B) in the name are all seconds.

>Whoops!: Unsellable. Large sections of missing enamel, missing posts, large areas of missing plating. ew.

Will you mark the customs declaration lower on my package so I don't have to pay fees?


I don't want to go to jail, so no. Buyers are responsible for all fees and taxes on their orders,

Wholesale?
No.