shop update july 11th 12:00pm pst. SECONDS ONLY AT THIS TIME

FAQ

GRADING 

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Standard: These are the best of the batch.  May have minor defects in the enamel and plating.  This may include scratches, dust, colour overspill, shallow under-fill, or minor discolouration.  

A/B mix: Only on larger pins.  Standard grades that may have more small defects due to the size. Still the best of the batch, but larger pins have more area and may have more defects present.  :I


SECONDS: Defects I notice right away while grading.  May have visible, larger sections of plating errors, larger sections of under-fill, or more obvious defects in the enamel.










UK and EU customers, please contact me to place a custom order via Etsy.

 

Do you ship worldwide?:

For the most part, yes.  I do not ship to the EU and UK from this site, please contact me or check my etsy to purchase if you are from outside Canada or the USA.

Do you offer tracking/insurance?
Tracking and insurance are on all USA orders and International orders to many countries (excluding sticker orders)

Canadian friends, if you'd like tracking on your order for an extra charge, please contact me.

I am not responsible for order without insurance (Lettermail (Domestic, international and USA bound stickers), or countries not serviced by Asendia through Chitchats)

Please check this link to see if shipping to your country is eligible for tracking: 
https://support.chitchats.com/en/articles/1807246-which-countries-does-asendia-ship-to

Do you offer cancelations, returns, or exchanges?


I can cancel an order if I haven't shipped yet.  Otherwise, please note there are no returns or exchanges (unless the fault is mine)

If there's an issue with your order please email me at info@jeileen.com and I'd be happy to assist you.

Why was my order cancelled?

There are typically three reasons why your order may be cancelled.  

1.) I am out of stock of an item and didn't notice because I'm a goof.  I'll contact you first if this happens.

2.) You used coupon code "combine" and aren't actually combining orders.  Please don't do that.  

3.)  You ordered a preorder item, and the preorder was cancelled. 

How do you grade your pins:

I grade based off the batch, and grade by holding the pin an arms length away.

Standard grades are the best pins in the batch.  

As enamel pins are handmade items, there may be small defects present, but they do not take away from the pin. These may include small sections of underfill, scratches, and dust around the perimeter or incased on the edge of pearl resin or screen print.

Seconds pins have visible defects, including the ones stated above, to a noticable level.  You can typically see defects on these pins at first glance.

If I notice a flaw present on the majority of the batch, I will mark it with a *batch advisory* in the description, and will discount the batch accordingly.

 

Will you mark the customs declaration lower on my package so I don't have to pay fees?


I don't want to go to jail, so no. Buyers are responsible for all fees and taxes on their orders,