Processing time is currently 3-5 business days ♡

FAQ

When do you ship orders?:

Thursdays, although this is not a guarantee.  I try to ship orders as soon as possible though :)  



Do you ship worldwide?:

For the most part, yes.



Do you offer tracking/insurance?

Tracking and insurance are on all USA orders and International orders to many countries (excluding sticker orders)


Canadian friends, if you'd like tracking on your order please contact me.  


I am not responsible for order without insurance (Lettermail (Domestic, international and USA bound stickers), or countries not serviced by Asendia through Chitchats)


Please check this link to see if shipping to your country is eligible for insurance:  

https://support.chitchats.com/en/articles/1807246-which-countries-does-asendia-ship-to



Do you offer cancelations, returns, or exchanges?

No, all sales are final.  If there's an issue with your order please email me at info@jeileen.com and I'd be happy to assist you.



How do you grade your pins:


>Collectors: Perfect.  If by some stroke of luck these appear in my batch (the almost never do), I hoard these for myself. Like a dragon on a pile of treasure.  My pretties.


>Standard: Pretty darn good. Possible minor cosmetic, hard to see imperfections are possible. Pins are handmade, so no pin is really perfect, but these issues don't affect the integrity of the pin. 


>Seconds (B grade): Cosmetic imperfections that are easily visible but don't affect the integrity of the pin.  Listings with (B) in the name are all seconds. 


>Whoops!: Unsellable. Large sections of missing enamel, missing posts, large areas of missing plating.  ew.



Will you mark the customs declaration lower on my package so I don't have to pay fees?

I don't want to go to jail, so no.  Buyers are responsible for all fees and taxes on their orders,



Wholesale?

Unlikely, but not a definite no.  Contact me.